Frequently Asked Questions
Everything you need to know about your Sentier Fragrance experience.
Are Sentier Fragrances made with natural ingredients?
We prioritize high-quality, sustainably sourced ingredients. While we use natural essences for their depth and complexity, we also incorporate safe synthetic molecules to ensure scent longevity and to protect endangered botanical species.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $7.95 applies to smaller orders.
What is your return policy for opened perfumes?
Due to the nature of our products, we can only accept returns on unopened and sealed fragrance bottles within 30 days of purchase. We recommend purchasing our 'Discovery Set' first to find your perfect scent before committing to a full-sized bottle.
Are your products vegan and cruelty-free?
Yes, Sentier Fragrance is 100% cruelty-free. We do not test on animals at any stage of production, and all of our formulations are free from animal-derived ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I store my fragrance to keep it fresh?
To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or shelf rather than a humid bathroom.